phhoy Privacy Policy

phhoy collects personal information that is necessary to operate your account, process transactions, verify your identity, and provide a safe gaming environment. The categories of data we collect include:

We collect only what is reasonably necessary for the purposes listed. We do not collect data for purposes beyond those described in this policy without first seeking your consent where required.

phhoy collects personal data through the following means:

• Account registration: Information you enter when creating your phhoy account, including your name, email, mobile number, and date of birth.
• KYC verification: Identity documents submitted during the verification process required before first withdrawal.
• Transactions: Payment details associated with deposits and withdrawals processed through Philippine bank transfer, mobile banking, or supported local e-wallets.
• Platform activity: Automatically recorded data about games played, bets placed, login times, and session behaviour.
• Device and browser data: Technical information collected automatically when you access phhoy, including IP address, device type, and browser version.
• Customer support interactions: Information you provide when contacting phhoy support via live chat or email.

We do not purchase personal data from third-party data brokers or collect data from social media platforms without your explicit action to share it.

phhoy uses your personal data for the following purposes:

• Account management: Creating and maintaining your phhoy account, processing logins, and managing account settings.
• Identity verification: Confirming your identity and age compliance (21+) as required before withdrawal and for ongoing account security.
• Payment processing: Handling deposits and withdrawals in PHP through your nominated local payment method.
• Platform operation: Running game sessions, recording bets, calculating outcomes, and crediting winnings to your account balance.
• Security and fraud prevention: Monitoring for suspicious activity, unauthorised access attempts, and compliance with our prohibited conduct rules.
• Responsible gaming: Tracking activity patterns to support our responsible gaming tools, including self-imposed limits and self-exclusion requests.
• Customer support: Responding to enquiries, resolving disputes, and communicating account-related updates.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance and user experience.

phhoy does not use your personal data for unsolicited marketing without your consent. If you have opted in to promotional communications, you may opt out at any time by contacting support.

phhoy does not sell your personal data to third parties. We share data only in the following limited circumstances:

• Payment processors: Your financial data is shared with the payment service providers required to process your deposits and withdrawals. These providers operate under their own data protection obligations.
• Identity verification services: KYC verification may involve sharing identity documents with third-party verification service providers who process data on our behalf.
• Game software providers: Technical game data (not personal identity data) is processed by the software providers that supply slot titles, live casino streams, and fish game engines on the platform.
• Legal and regulatory obligations: We may disclose your data to relevant authorities where required by applicable Philippine law, or in response to a valid legal process.
• Fraud prevention: In cases of suspected fraud, money laundering, or match-fixing, relevant data may be shared with law enforcement or other affected parties.

Any third party that receives your data on phhoy's behalf is bound by contractual obligations to keep it confidential and use it only for the stated purpose.

phhoy takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure:

• SSL encryption: All data transmitted between your device and phhoy's platform is encrypted using SSL/TLS protocols.
• OTP verification: Sensitive account actions — including login and withdrawal — are protected by one-time password verification sent to your registered mobile number.
• Access controls: Internal access to personal data is restricted to authorised personnel who require it to perform specific platform functions.
• System monitoring: phhoy's systems are monitored for unusual activity that may indicate a security incident or unauthorised access attempt.

While we apply industry-standard security practices, no online platform can guarantee absolute security. You also play a role — keep your password and OTP private, and contact support immediately if you suspect unauthorised access to your phhoy account.

phhoy retains your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable law or legitimate business needs. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required for compliance and legal purposes.
• Transaction records, including deposits, withdrawals, and betting history, are retained in accordance with applicable financial record-keeping requirements.
• Customer support communications are retained for a period sufficient to resolve any disputes that may arise from the original interaction.

When your data is no longer required for these purposes, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

As a phhoy player, you have rights over the personal data we hold about you. These include:

To exercise any of these rights, contact phhoy at [email protected]. We will respond to your request within a reasonable time. Some requests may require identity verification before we can process them.

phhoy uses cookies and similar technologies to support platform functionality, remember your session, and improve platform performance. The types of cookies used include:

• Essential cookies: Required for the platform to function — including session management and login state. These cannot be disabled without affecting your ability to use phhoy.
• Performance cookies: Collect anonymised data about how pages are used to help us identify and fix technical issues.
• Preference cookies: Remember settings you have selected, such as language or display preferences.

phhoy does not use third-party advertising cookies to track your activity across other websites. Your browser settings can be used to manage cookie preferences, though disabling essential cookies will affect platform functionality.

phhoy is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under this age. Age verification is a required part of the account registration and KYC process.

If we identify that an account has been registered by a person under 21, the account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted. If you believe a minor has registered on phhoy, please contact us at [email protected].

phhoy may update this Privacy Policy from time to time to reflect changes in how we collect or use data, or to comply with updated legal requirements. When material changes are made, we will notify active account holders via account notification or a platform-level notice. The updated policy's effective date will always be displayed at the top of this page.

Continued use of your phhoy account after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically. If you have any questions about a change, contact us at [email protected] before continuing to use the platform.

This Privacy Policy should be read together with the Terms and Conditions and the Responsible Gaming page.